FAQ

General Refurbished Tech FAQs

1

What does "refurbished" mean?

Refurbished devices are pre-owned items that have been professionally inspected, tested, repaired (if necessary), cleaned, and restored to full working condition.

2

Why buy refurbished tech?

When you buy refurbished tech, you realize significant cost savings (25-70% off new prices), reduce e-waste, and often receive devices that are like-new in functionality.

3

What is the difference between manufacturer refurbished and seller refurbished?

Manufacturer refurbished devices are typically processed and certified by the original manufacturer, often coming with a new battery and shell.2 Seller refurbished devices are handled by the e-commerce store or a third-party refurbisher. Schupan Tech is a seller-refurbished store with
quality controls and a robust return policy.

4

Are refurbished devices reliable?

Our rigorous testing and quality assurance processes each device undergoes are thorough, and we test with R2v3 compliance for key functions.

5

What condition are the devices in? Do they have cosmetic imperfections?

* Explain your grading system (e.g., Grade A - like new, Grade B - minor cosmetic wear, Grade C - moderate cosmetic wear).

* Be transparent about what customers can expect in terms of scratches, dents, or scuffs, and assure them that cosmetic issues do not affect performance.

6

Do refurbished devices come with all accessories?

All devices come with power and video cables necessary for intended use.

7

Is the software up-to-date?

All previous user data has been wiped, and Windows Operating Systems are available for purchase for desktop/laptop devices.

8

How do you ensure data is wiped from previous owners?

* Explain your data sanitization process, emphasizing industry-standard methods to ensure no personal data remains on the devices. Mention any certifications (e.g., ISO 27001) for data handling.

9

What is the typical lifespan of a refurbished device?

Most devices will last at least 3-5 years depending on usage and are tested for key functions before being sold.

Warranty & Returns FAQs

1

What is your warranty policy?

* Clearly state the length of your warranty (e.g., 90 days, 6 months, 1 year) and what it covers (defects in materials and workmanship).

* Was 30 days at previous retail location

2

What does the warranty NOT cover?

Accidental damage (drops, spills), cosmetic damage, unauthorized repairs, or issues arising from misuse.

3

Can I purchase an extended warranty?

A 6-month extended warranty is available for purchase for $50.

4

What is your return policy?

We accept devices returned within 30 days of purchase. Devices must be returned in the same physical condition they were sold.

*Can we do in store credit?

5

How do I initiate a warranty claim or return?

Provide clear instructions on the process, including contact information for customer
support, required documentation (e.g., order number, proof of purchase), and
shipping instructions.

Shipping & Payment FAQs

1

What are your shipping options and costs?

* Detail available shipping methods, estimated delivery times, and associated costs.

2

Do you offer free shipping?

If applicable, highlight any free shipping thresholds or promotions.

3

Do you ship internationally?

At this time we only ship within the US.

4

What payment methods do you accept?

*Whatever cards Shopify terminal accepts, PayPal?

5

Do you offer financing options?

*If you partner with financing companies (e.g., Affirm, Klarna), explain how customers can use them.


*Not against this

Product -Specific FAQs

1

Laptops

  • What are the battery health expectations for refurbished laptops? (e.g., "guaranteed at least 80% original capacity")
  • Are the chargers included? Yes
  • What operating system will be installed? Operating system available for purchase
2

Monitors

  • Will there be any dead pixels? No defects/dead pixels.
  • Are all necessary cables (HDMI, DisplayPort, power) included? All necessary power & video cables will be provided.
3

SSDs

  • What is the health/wear level of the SSD?
  • Is it pre-formatted?
4

Desktops

  • Are all necessary peripherals (keyboard, mouse, monitor) included or sold separately? Sold separately.
  • What are the expansion options (RAM, storage)? Additional expansion options can be purchased separately.